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Return policy & Warranty

Return policy


120-Night Risk-Free Trial

  • It can take some time for your body to adjust to a new mattress or pillow. We offer a 120-night trial period for you to find your ideal setting and be well on your way to better sleep. If after sleeping on your new mattress, you are not completely satisfied, contact us before the end of the 120-night trial period to arrange for the return of your AiR by nishikawa  mattress, pillow, or cushion. The trial period starts from the date of delivery.

     
    Mattress: If you want to return your mattress, AiR by nishikawa or our authorized partner will arrange a time to remove the mattress for you.

    Pillow or cushion: If you want to return your pillow or cushion within the trial period, AiR by nihikawa will issue a return shipping label for you. 

    We will refund 100% of the product price plus taxes minus the value of any discount, accrued interest, and shipping charges once the product has been picked up or returned to our warehouse.

    Warranty

          Mattress

    • This limited warranty applies for 3 years from the original date of purchase, or until transfer to another consumer (whichever is shorter), for nishikawa mattresses sold new in the USA by nishikawa or a nishikawa -authorized retailer. 

    This limited Mattress Warranty applies to the following Defects:

    • Deterioration causing a visible indentation greater than 3.15 inch, that is not associated with an indentation, or sag which results from use of an improper or unsupportive foundation. 
    • Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.
    This limited Mattress Warranty does not cover the following:
    • A normal increase in softness of the foam pressure-relieving material, which does not affect the pressure-relieving qualities of the Mattress.
    • Comfort preference.
    • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
    • Damage caused by commercial use, such as in a hotel or retail space – Excluding Trade Customers.
    • Any mattress (whether manufactured by nishikawa or not) sold by unauthorized resellers.
    • Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality” or has previously been purchased or used by another consumer.

    Pillows and Cushions

    • This limited warranty applies 1 year from the original date of purchase or until transfer to another consumer (whichever is shorter), for nishikawa pillows and cushions sold new in the USA by nishikawa or a nishikawa-authorized retailer. 

    This limited Pillow & CushionWarranty does not cover the following:

    • Normal increases in softening and settling of materials, or any other normal wear and tear.
    • Comfort preference.
    • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.
    • Damage caused by commercial use, such as in a hotel or retail space.
    • Any Pillow & Cushion (whether manufactured by nishikawa or not) sold by unauthorized resellers.